Frequently Asked Questions

No, we operate exclusively online, which allows us to keep our prices competitive and offer a wider selection. All our items are shipped directly to your door.

We use specialised packaging and expedited shipping to ensure the health and safety of our live corals, fish, and plants. Each shipment is carefully packed with insulation and oxygen to maintain ideal conditions during transit.

We have a live arrival guarantee. If any items arrive damaged or not in good condition, please contact us immediately with photos of the shipment, and we will work to resolve the issue promptly, including offering replacements or refunds as necessary.

We offer expedited shipping to ensure the well-being of our live items. Typically, orders are processed and shipped within 1-2 business days, and delivery takes an additional 1-3 days depending on your location. You will receive a tracking number to monitor your shipment.

Upon arrival, carefully unpack the items and follow the acclimation instructions provided with your order. Proper acclimation is crucial to the health and well-being of the live coral, fish, and plants.

We provide detailed care instructions for each type of live coral, fish, and plant we sell. These instructions are included with your order and are also available on our website to ensure you have all the information you need to keep your aquarium thriving.